Privacy Policy

This Privacy Policy explains how chilternvetphysio.com (“we”, “us”, or “our”) collects, uses, and protects your information when you use this website: www.chilternvetphysio.co.m (the “Website”).

We are committed to safeguarding your privacy and handling your data transparently and securely.

Please read this Privacy Policy carefully.

Definitions

For the purposes of this Privacy Policy:

Data means all information you submit to us through the Website, including personal data as defined under applicable Data Protection Laws.

Cookies are small text files placed on your device when you visit certain parts of the Website or use specific features. Details of the cookies we use are provided in the “Cookies” section below.

Data Protection Laws means all applicable laws relating to the processing of personal data, including the UK GDPR, the EU GDPR (Regulation (EU) 2016/679), and any national implementing legislation.

physiofordogs.co.uk / we / us refers to chilternvetphysio.com

User / you means any person who accesses the Website and is not an employee, consultant, or service provider acting on our behalf.

Website means www.chilternvetphysio.com and any related sub-domains unless expressly excluded.

Unless the context requires otherwise:

Words in the singular include the plural and vice versa.
References to clauses refer to clauses within this Privacy Policy.
“Including” means “including without limitation”.
Headings are for convenience only and do not affect interpretation.

Scope of This Policy

This Privacy Policy applies only to the use of this Website. It does not apply to third-party websites that may be linked from this Website. We encourage you to review the privacy policies of any external websites you visit.

For the purposes of Data Protection Laws, chilternvetphysio.com is the data controller, meaning we determine how and why your personal data is processed.

Data We Collect

We may collect the following information:

Name
Contact details (such as email address and telephone number)
IP address (automatically collected)
Browser type and version (automatically collected)
Operating system (automatically collected)

All data is collected and processed in accordance with this Privacy Policy.

How We Collect Data

We collect data in two ways:

1. Data You Provide Directly

You may provide data when you:

Contact us via the Website, phone, email, post, or other communication methods
Enter competitions or promotions via social media
Subscribe to marketing communications
Use our services

2. Data Collected Automatically

When you use the Website, we may automatically collect certain information, including:

IP address
Date, time, and frequency of visits
Pages viewed and interactions with Website content
Technical information about your device and browser

We also collect information through cookies in line with your browser settings. See the “Cookies” section below for more information.

How We Use Your Data

We use your data to:

Maintain internal records
Improve our products and services
Send marketing communications (where permitted)
Enhance your experience on the Website

We rely on legitimate interests or consent (where required) as our lawful basis for processing.

Marketing Communications

We may send you marketing emails:

Under a “soft opt-in” where you have previously engaged with us about similar services and have not opted out; or
Where you have provided explicit consent (for example, by ticking a box to opt in).

You may withdraw your consent or opt out of marketing communications at any time (see “Your Rights” below).

Sharing Your Data

We may share your data with:

Employees, agents, and professional advisers to operate the Website and manage communications
Third-party service providers who process personal data on our behalf (such as hosting or technical support providers)

All third parties are required to process data in accordance with applicable Data Protection Laws.

Keeping Your Data Secure

We implement appropriate technical and organisational measures to protect your data, including:

Secure servers
Password-protected access
Data breach response procedures

If you believe your data has been misused or accessed without authorisation, please contact us immediately at: info@physiofordogs.co.uk

For guidance on staying safe online, visit www.getsafeonline.org.

Data Retention

We retain your data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Even after deletion, data may remain in backup or archive systems for legal, tax, or regulatory reasons

Your Rights

Under Data Protection Laws, you have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Erase your data in certain circumstances
Restrict how we process your data
Transfer your data to another organisation (data portability)
Object to processing based on legitimate interests
Withdraw consent at any time (where consent is the legal basis)

To exercise your rights, please contact: info@physiofordogs.co.uk.co.uk

If you are dissatisfied with how we handle your data, you may lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk/

Please ensure the information we hold about you remains accurate and up to date.

Links to Other Websites

We retain your data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Even after deletion, data may remain in backup or archive systems for legal, tax, or regulatory reasons

Business Transfers

If our business is sold, transferred, or reorganised, your data may be transferred to the new owner. Any such transfer will remain subject to this Privacy Policy, and we will take reasonable steps to protect your privacy.

We use cookies to improve your experience and ensure the Website functions properly.

All cookies are used in accordance with UK and EU Cookie Law.

Before placing non-essential cookies, we will request your consent via a cookie banner. You may refuse cookies, although some Website features may not function fully.

Types of Cookies We Use

Strictly Necessary Cookies
Required for core Website functionality, such as secure areas or billing services.

Analytical/Performance Cookies
Help us understand how visitors use the Website so we can improve functionality.

Functionality Cookies
Allow us to recognise you and remember your preferences.

You can manage or delete cookies via your browser settings. Most browsers accept cookies by default, but settings can be adjusted. Visit aboutcookies.org for more information.

General

You may not transfer your rights under this Privacy Policy. We may transfer ours where your rights are not adversely affected.

If any provision of this policy is found invalid or unenforceable, the remaining provisions will remain in full effect.

This Privacy Policy is governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on the Website and will take effect immediately upon publication.

By continuing to use the Website after changes are made, you accept the updated policy.

If you have any questions, please contact us at:chilternvetphysio.com

Last updated February 2026